Refund policy

RETURNS

1. Due to the handmade and made‑to‑order nature of our products, we do not accept returns for any items purchased from our store. All sales are final.

2. We kindly recommend our customers to understand our policies first and finalize order details before purchase.

REEFUNDS

1. Refunds are only available for commissions. If approved, refunds will be processed to your original payment method within a week or less. Please note that bank or payment provider transfer fees are not covered and will be deducted from the refundable amount.
2. If your order is lost by the delivery company or courier, we will assist by contacting them and providing all available shipment details. However, a refund is not guaranteed, as final decisions depend on the courier’s investigation and policies. You may track your parcel using the tracking number issued by the courier.

For inquiries or issues, please contact us at hello@looplyph.com